VodafoneZiggo, a leading Dutch telecom provider, faced significant challenges in managing voice quality and platform integration across its 4,000-agent contact center.

As a joint venture of Liberty Global and Vodafone Group, the company struggled to identify and resolve audio quality issues while managing platform utilization.

To address these challenges, VodafoneZiggo implemented IR Collaborate in 2021. The solution provided real-time monitoring, identified configuration issues during platform migration, and optimized resource allocation, leading to more efficient operations.

This case study demonstrates the impact of partnering with IR on operational efficiency, customer satisfaction, and cost reduction. The key outcomes include:

• Proactive management
• Improved platform efficiency
• Optimized license usage
• Streamlined costs